Frequently Asked Questions
Q.
Do I have to run my site as a shop?
A.
No. You can use Wine Kiosk as a simple product catalog or information site with all e-commerce functions disabled.
Q.
Is there a limit on the number of products I can put in the system?
A.
Each plan comes with a maximum number of product SKUs that can be visible at any time. There are no limits on orders, locations, events, customers, or any other kind of data.
Q.
What payment options are supported?
A.
Wine Kiosk supports payment via credit card, COD, and bank transfer. Supported credit card payment processing services include Paypal, Stripe, and Komoju.
Q.
Do I have to use a special domain name?
A.
No. With Wine Kiosk you can choose to use your own domain (e.g. – www.mywineshop.com) or let us create one for you (e.g. – mywineshop.winekiosk.jp).
Q.
How can I keep my product inventory and availability up-to-date?
A.
Using the Wine Kiosk Inventory Manager you can keep your product inventory and availability data current simply by uploading a CSV file. No fuss, no hassle.
Q.
We often have wine events for our customers. Can Wine Kiosk help with these?
A.
Wine Kiosk includes an Event Manager which allows you to publish information on your events and also optionally allow registration and even payment right through the website. (The latter requires that Online Store be enabled for your plan.)
Q.
What is involved in setting up my site?
A.
Vinomo includes a web-based administration console which allows you to fully manage all aspects of your Wine Kiosk website. No technical skills are required, and if you can use a web browser you can set up your Wine Kiosk site quickly and easily.
Q.
How does order processing work?
A.
Each order through the website generates an email notification which is sent to the email address(es) you specify. You can then open the order in the administration console and review the details, mark it as paid or shipped, cancel it, print a receipt or picking slip, etc.
Q.
How will my site look on smartphones?
A.
Wine Kiosk’s responsive design delivers smartphone-optimized content to visitors using mobile phones.
Q.
What kinds of discounts can I offer my customers?
A.
Wine Kiosk supports a wide range of discount options, including:
- Multi-tier order level discounts (e.g. – 10% off for orders over 15,000 yen)
- System-wide member discounts (logged in, registered users get 10% off)
- Order-level discounts based on customer type (e.g. – restaurants get 10% off)
- Discounted pricing on case quantities (configurable by product)
- Client-specific discounts (e.g. – customer John Doe gets 25% all orders)
Q.
What if I only sell wines by the case?
A.
No problem. Wine Kiosk makes it possible to allow only case quantities when ordering.
Q.
How can track visitors to and usage of my website?
A.
Wine Kiosk integrates with Google Analytics, a powerful, free tool for tracking and analyzing website traffic and usage.